Virtual Kumbh

Yes, we source 100% pure Ganga water directly from Haridwar to maintain its sanctity and authenticity.

Yes, the VR box comes with a 6-month warranty for manufacturing defects.

Please reach out to our customer support for any technical assistance, and we'll be happy to help.

Yes, the prasad is blessed at the Mahakumbh and carefully packaged for delivery.

Orders are typically delivered within 7 to 10 working days, depending on your location.

Currently, packages are pre-designed, but we ensure they meet a variety of spiritual needs for individuals and families.

The VR experience provides a fully immersive 360-degree virtual tour of the Mahakumbh, including the rituals and serene sights of the holy event.

Each package includes a detailed user guide to help you set up the tub, use the VR box, and perform the rituals with the sacred Ganga water.

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to cancel your order within 24 hours from the time of order placement. You can conatct us at Support Portal us for further clarification.

You can always track your order status by visiting 'My Orders' section. On an exceptional circumstance if your order is delayed, a new delivery timeframe will be shared with you. We always request you to check your email for updates.

Please check after 24 hours from placing the order, as the tracking ID for your order will take some time to be activated once it’s shipped.

That will be a very rare occurrence and we apologize for the inconvenience caused to you by receiving a different product(s). In order to sort it on priority, kindly contact us at Support Portal with the following the details: Mention the order ID in the subject line for the reference. Attach a Snapshot/photo of the item that you have received.

No. We will never list the products that you purchase on the package as we follow discreet packaging so that none are aware on the contents of the package. However we mention the total price value of the products in the box as per the Indian Tax Regulations.

This will be a rare occurrence. However, in case you have received a damaged or defective product(s), please notify our Customer care team via mail. Mention the order Id in the subject line for reference. Attach a Snapshot/photo of the fault / damaged product(s) indicating it. Once we receive the mail, our team reviews the damage. We will resolve this in the best way possible for you at the earliest.

We are committed to protecting your privacy and we ensure the online privacy and security of all our customers to enhance your overall shopping experience.

The items will be visible in 'My Account' for customers registered with us. The order details will not be visible for Customers who have used the guest checkout option as they are not registered with Gemick. You could still cancel or return your order from Menu>Cancel/Return

No, it is not mandatory to sign-in or log-in to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

No it is not. We assign stock to orders when an order is successfully placed and registered in our website. Within a few minutes of a successful order check out, the order will be registered in our stock management systems. Only then will stock be allocated at your order However during your session at our website, we will inform you on the stock availability.

If you suppose that the packaging is damaged/ open/ tampered with, then please refuse to accept the delivery of the package. We request you to reach our customer care team.

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order at the first time.

We recommend placing separate orders for each address.

When your package is shipped from our warehouse and is on its way to you, you will receive a shipment confirmation email with your tracking number and the link to track your order. You can also, click on Track Order to do the same by using the details that is given in your shipment confirmation mail.