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Return & EXCHANGE

Return and Exchange Policy

 

At Virtual Kumbh, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the product(s) under the following conditions:

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1. Cancellation and Refund Policy

  • Orders may be canceled within 7 days of delivery only if the package is spoiled, leaking, or defective.

  • Customers must provide clear photographic evidence of the damage to initiate the cancellation process.

  • Return shipment costs will be borne by the customer, which typically range from ₹5,000 to ₹8,000 for packages weighing over 20 kg.

  • After receiving and inspecting the returned product, a full refund will be issued minus the shipping cost.

  • Refunds will be processed to the original payment method within 10-15 business days after confirmation.
     

2. Returns Process

To initiate a return, please follow these steps:

  1. Visit the My Orders section on our website.

  2. Click on Cancel and Return for the relevant order.

  3. Submit your order number along with photographs of the damaged package.

  4. Follow the detailed instructions provided to complete the return process.

  5. Upon receipt and inspection of the returned product, we will notify you regarding the refund status.
     

3. Return Conditions

  • Timeframe: Returns must be initiated within 5 days of receiving the product.

  • Product Condition: Items must be in their original packaging, with all boxes, packaging materials, manuals, blank warranty cards, accessories, and documents included.

  • Return Merchandise Authorization (RMA): Customers must first contact us and receive a Return Merchandise Authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

  • Shipping Costs: Customers are responsible for the return shipping fees. We generally cannot refund postal fees.

  • Non-Defective Items: If a returned product is not found to be defective, it can still be refunded within the specified timeframe. However, tampered goods will not be replaced and will be returned at the customer’s expense.
     

4. Refund Policy

  • The refund amount cannot exceed the original order amount paid to Virtual Kumbh.

  • Virtual Kumbh is not responsible for bank fees or exchange rate charges applied by the issuing bank. These fees are non-refundable.

 

5. Non-Returnable Items

  • Discounted, end-of-line, or clearance products can only be returned for repair. No refunds or replacements will be issued.

 

6. Damaged Goods

  • We make every effort to ensure that you receive your order in pristine condition.

  • If you receive the wrong product, please contact us immediately.

  • If the product arrives damaged or faulty, please contact us immediately with photographic evidence so we can resolve the issue.

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7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

​+91-8770149949

Email: support@virtualkumbh.com
Address: Virtual Kumbh, Ganga Bhawan, Haridwar, Uttarakhand, India​

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