Shipping Policy

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At Virtual Kumbh, we strive to deliver your orders as efficiently and securely as possible. Below are the details of our shipping practices and guidelines to ensure a seamless experience for our customers.

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Shipping Timeframes

The shipping time displayed on our website refers to the estimated time it takes for packages to leave our facility. Actual delivery times may be affected by factors beyond our control, including weather conditions, courier delays, and regional restrictions.

If you are ordering for a specific occasion or event, such as a religious celebration, we recommend placing your order well in advance to account for potential delays. Virtual Kumbh cannot be held responsible for late deliveries caused by third-party logistics providers.

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Holiday Season Delays

During major holidays and festivals, delivery timelines may be extended due to increased demand. We will communicate any known delays through website banners and customer notifications. Customers are encouraged to order early during these periods.

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Order Confirmation and Product Availability

In rare cases, Virtual Kumbh may confirm your order but subsequently learn that the ordered product is unavailable. If this occurs, we will contact you promptly and offer the option to cancel the order and receive a full refund.

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Delivery Locations

We offer shipping to residential and commercial addresses. Please note the following:

• We cannot deliver expedited shipments to P.O. boxes as signatures are required for such deliveries.

• Standard shipping methods may be available for P.O. boxes.
   

Delivery Times

Shipping and delivery times are calculated in business days (Monday to Friday). Major holidays, such as Diwali and New Year, may require additional delivery time. We will provide notifications for expected delays during these periods.

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Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping addresses. Once an order is shipped, we cannot make changes to the delivery address. Virtual Kumbh is not liable for packages lost or delayed due to incomplete or incorrect addresses provided by customers.

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Customs and Local Regulations

If shipping to international destinations, customers are solely responsible for complying with local import laws. Virtual Kumbh is not responsible for packages that are held, delayed, or destroyed by customs authorities. Additionally, any import duties, taxes, or fees are the customer's responsibility.

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Shipping Insurance

We recommend opting for shipping insurance during the checkout process. Orders without shipping insurance will not be covered for loss or damage during transit, and customers assume full responsibility for such packages.

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Lost or Undelivered Packages

Once a package is marked as "delivered" by the courier, it is considered successfully delivered. Virtual Kumbh cannot be held responsible for non-delivery claims under these circumstances.​